Need to get hold of us? We’ve set things up so you can reach our team in whatever way suits you best. Could be a quick question about your account, maybe something technical isn’t working right, or perhaps you want to have a proper conversation about something specific. Whatever it is, we’re available to help.
Our support operates 24/7 because problems don’t wait for convenient times, do they? You might need assistance Tuesday afternoon or Saturday at 2am, and there’ll be someone here either way. We set it up like this deliberately – nobody wants to wait until Monday morning when they’ve got an issue on Friday night.
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Getting help through live chat
Most people find live chat the easiest option. There’s a chat button on every page – click it and you’ll be speaking to someone within a minute or two. Works well for account stuff, payment questions, game problems, general queries. Our chat team can pull up your account securely and usually sort things while you’re still there.
The main benefit is how fast it is. No waiting around for email replies or spending ages on the phone explaining everything. Just a quick back-and-forth conversation that typically resolves matters in minutes. From what we’ve seen, most players prefer this route for everyday issues.
Sending us an email
Sometimes email makes more sense, particularly when you need to attach screenshots or provide a lot of detail about what’s happening. Our email team normally gets back to you within a few hours. Can take a bit longer during really busy periods, but we try to keep response times reasonable.
When you’re emailing, it really does help if you include things like your username, what exactly went wrong, any error messages that popped up. More information upfront means we can investigate properly and get you an actual solution faster. You’ll find our email address once you log into your account dashboard.
Speaking to us by phone
Some situations just need a proper phone conversation, and we get that. Our phone line runs 24 hours a day. If you’d rather talk things through than type them out, or if something’s urgent and needs immediate attention, calling tends to work better.
The phone team has complete access to account details and can handle pretty much anything – technical problems, payment discussions, account queries. You’ll see the number in your account section after logging in.
Worth checking first
Our help centre covers most common questions – deposits, withdrawals, verification processes, game rules, what technical specs you need. Might be worth having a quick look there first because you could find your answer in 30 seconds.
Every contact matters to us, whether it’s something simple like resetting a password or a more complicated account situation. We want people to actually enjoy using the site, and if something’s not working properly or you’re unhappy with how we’ve handled something, we need to know.